General Terms and Conditions and Customer Information

 

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded between you and us, Supertek WLT GmbH, Nesserlander Str. 120, 26723 Emden, Tel: +49 (0) 4921/93690-11, via the website spool-machine.com, unless otherwise agreed in writing between the parties. Deviating or conflicting terms and conditions shall only be valid with our express consent.

(2) We offer our products exclusively for purchase by natural or legal persons or legally capable partnerships acting in the course of their commercial or independent professional activities when concluding the legal transaction (entrepreneurs). Contracts with consumers are excluded.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods. The essential characteristics of the goods can be found in the respective offer on our website spool-machine.com.

(2) By placing a product on our website, we make a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective offer.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart." Using the corresponding button in the navigation bar, you can access the "shopping cart" at any time and make changes there.

After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering personal data as well as payment and shipping conditions, the order details will be displayed as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Sofort, giropay) as your payment method, you will either be directed to the order summary page in our online shop or to the website of the instant payment system provider.

If you are redirected to the respective instant payment system, make the appropriate selection or entry of your data there. Finally, on the instant payment system provider's website or after being redirected back to our online shop, the order details will be displayed as an order summary.

Before submitting the order, you have the opportunity to check, change (also via the "back" function of the Internet browser), or cancel the order. By submitting the order via the corresponding button, you legally declare acceptance of the offer, thereby concluding the contract.

(4) You can also submit a binding contract offer (order) by telephone, email, fax, or mail.

Acceptance of the offer (and thus the contract conclusion) occurs for telephone orders immediately or at the latest within 5 days by confirmation in text form (e.g., email), confirming the execution of the order or delivery of the goods (order confirmation).

If you do not receive a corresponding message within this period, you are no longer bound to your order. Any services already provided will be refunded immediately in this case.

(5) Upon request, we will provide you with an individual offer in text form, to which we are bound for 5 days (unless otherwise stated in the respective offer). You accept the offer by confirming in text form.

(6) The processing of the order and transmission of all necessary information for contract execution is carried out via email, partly automated. Therefore, you must ensure that the email address provided to us is correct, the receipt of emails is technically ensured, and in particular, not prevented by spam filters.

§ 3 Prices, Payment Terms, and Shipping Costs

(1) The prices stated in the respective offers and the shipping costs are net prices. They do not include statutory VAT.

(2) The applicable shipping costs are not included in the purchase price and are charged separately unless free shipping is offered.

(3) You have the payment options indicated under a correspondingly designated button on our website or in the respective offer. Unless otherwise specified for the individual payment methods or on the invoice, the payment claims from the concluded contract are due for immediate payment. The deduction of discounts is only permissible if explicitly stated in the respective offer or invoice.

§ 4 Delivery Conditions

(1) The estimated delivery period is specified in the respective offer. Delivery dates and deadlines are only binding if confirmed by us in writing. For prepayment via bank transfer, the shipment of goods occurs only after full receipt of the purchase price and shipping costs.

(2) If a product ordered by you is unexpectedly unavailable due to reasons beyond our control despite timely conclusion of an adequate covering transaction, you will be informed immediately about the unavailability, and any payments made will be refunded promptly in case of withdrawal.

(3) Shipping is at your risk. If desired, shipping can be insured at an additional cost, which you must bear.

(4) Partial deliveries are permissible and may be invoiced separately, provided that you are not charged additional shipping costs.

§ 5 Warranty

(1) The warranty period is one year from the delivery of the goods. The shortening of the period does not apply:

• to damages attributable to us resulting from injury to life, body, or health and in cases of intentional or grossly negligent damage;

• if we have fraudulently concealed a defect or have assumed a guarantee for the quality of the item;

• for items that have been used for a building and have caused its defectiveness;

• for statutory recourse claims you may have against us due to defects.

(2) Only our own statements and the manufacturer's product description are deemed agreed upon as the quality of the item, but not other advertising, public promotions, or manufacturer statements.

(3) In case of defects, we provide warranty at our discretion by rectification or replacement. If the defect elimination fails, you may, at your discretion, request a price reduction or withdraw from the contract.

§ 6 Right of Retention, Retention of Title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) We retain ownership of the goods until all claims from the ongoing business relationship have been settled in full.

§ 7 Applicable Law, Place of Performance, Jurisdiction

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) Place of performance and jurisdiction is our registered office, provided you are a merchant, a legal entity under public law, or a special fund under public law.

II. Customer Information

Identity of the Provider

Supertek WLT GmbH
Nesserlander Str. 120
26723 Emden
Germany
Phone: +49 (0) 4921/93690-11
Email: info@supertek.de

Contract Conclusion Information

The technical steps for concluding the contract and the contract itself, as well as correction options, are based on § 2 of our General Terms and Conditions (Part I).

Contract Language, Contract Text Storage

3.1 The contract language is German.

3.2 The complete contract text is not stored by us. Before submitting the order or request, the contract data can be printed or saved electronically using the browser's print function.